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1. Information We Collect

a) Personal Data You Provide

  • Contact details (name, company, email, phone) via forms, inquiries, quotes, or support requests.
  • Account or order info (billing/shipping addresses, job title, company name).

b) Automatically Collected Data

  • Usage data, IP address, browser/device info via cookies and analytics tools.
  • Site interactions for troubleshooting and website optimization.

c)Third-Party Data

  • Information from integrations (e.g. CRM, email tools) and publicly available sources to validate your business details.

2. How We Use Your Data

  • To communicate about orders, quotes, support inquiries.
  • To process orders (including shipping and invoicing).
  • To personalize your experience (product suggestions, content).
  • To improve our website through analytics and troubleshooting.
  • To comply with legal obligations (e.g. tax, records).

3. Data Sharing & Disclosure

  • Trusted service providers: e.g. logistics, payment processors, email and IT platform providers
  • Legal obligations: We may share your data with authorities if required by law.
  • Business transfers: Your data may transfer in the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement administrative, technical, and physical safeguards (e.g. SSL encryption, firewalls, access controls) to protect your data While we strive for security, no system is 100% secure, and some residual risk remains.

5. Data Retention

We retain personal data only as long as needed to fulfill the purposes outlined above, or as required by law. When data is no longer required, we securely delete or anonymize it.

6. Your Rights & Choices

  • Depending on your jurisdiction, you may have the following rights
  • Access, correct, or erase your personal data
  • Withdraw consent at any time
  • Opt out of marketing communications
  • Object to processing or request data portability
  • Lodge a complaint with your local data protection authority

To exercise any rights or ask questions, contact us at sales@bestwayind.co.za.

6. Your Rights & Choices

To exercise any rights or ask questions, contact us at sales@bestwayind.co.za.

7. Cookies & Tracking

We use cookies for essential site functionality and analytics. You can manage your cookies via your browser settings. Disabling them may affect site performance.

8. International Data Transfers

Your personal data may be transferred and stored outside your country. We ensure applicable protections (e.g. standard contractual clauses) are in place for such transfers

9. Updates to This Policy

We may update this Policy periodically. The “Last updated” date at the top reflects the current version. Major changes will be posted on the site and communicated as needed.

10. Contact Us

If you have questions or want to exercise your data rights, email us at: sales@bestwayind.co.za